The rules for using Wildfire. If you have signed an agreement with us, that document wins wherever these terms disagree with it.
These terms, the privacy policy and the DPA together form the agreement between you and Wildfire ApS, Smedevej 1, 5800 Nyborg, Denmark. CVR 18101580.
Most of our customers sign an order form and a negotiated DPA. Where that signed paperwork conflicts with anything on this page, the signed paperwork governs. This page is the self-serve baseline and a reference copy for everyone else.
Wildfire provides AI coworkers: named agents with scoped memory, a team orchestrator, a platform custodian, a tier-routing gateway, connectors to third-party tools, and an append-only evidence ledger. What is included at each price is described on the pricing page.
We may improve, change or retire individual features. We will not remove something you depend on without reasonable notice, and material removals go in the changelog.
Do not use Wildfire to do any of the following. This list is short because it is meant to be read.
Where use is unlawful or endangers the platform, we may suspend the affected part immediately and will tell you why. Otherwise we raise it with you first.
You own your content and everything your agents produce from it. We claim no licence beyond what is needed to run the service for you. We do not train models on your data.
We own the platform, Aperture, the custodian, and everything we built. Hermes, the agent framework underneath, is MIT-licensed and yours to use independently of us.
Feedback you send us we may act on freely. We will not identify you as its source without asking.
Agents produce drafts. Drafts can be wrong, and confidently so.
Annual term unless your order form says otherwise, renewing automatically. Either party may decline renewal with 30 days’ written notice before the term ends.
We target 99.9% monthly availability, excluding scheduled maintenance announced at least 48 hours ahead. Current state and incident history are on the status page.
Support runs through a shared channel in Slack or Teams. Response targets are published on the help page and, for customers with a signed order form, in that document.
Each party keeps the other’s confidential information confidential, uses it only for the agreement, and protects it at least as carefully as its own. This survives termination by three years. Information already public, independently developed, or lawfully received from a third party is excluded.
We warrant that we will provide the service with reasonable skill and care, in line with the security measures in the DPA, and in compliance with applicable law.
Beyond that and to the extent the law permits, the service is provided as is. We do not warrant uninterrupted or error-free operation, nor any particular business outcome.
Neither party is liable for indirect or consequential loss, lost profit, lost revenue, or lost or corrupted data beyond what these terms provide for.
Each party’s total liability under the agreement is capped at the fees paid or payable in the 12 months before the claim arose.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct, or for anything else that cannot lawfully be limited — including a party’s liability under Article 82 GDPR.
We may update these terms. Material changes are announced at least 30 days ahead by email to workspace administrators and in the changelog. If a change materially disadvantages you, you may terminate before it takes effect and we will refund the unused part of your term.
Danish law governs the agreement, excluding its conflict-of-laws rules and the CISG. The courts of Copenhagen have exclusive jurisdiction.
Before filing, escalate: your account lead, then a founder. Most of what reaches this section is a misunderstanding that survived too long.
Questions: hello@wildfire.business.